Terms of Service
Last updated: March 5, 2026
Agreement to Terms
By accessing or using Luxnusa's website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.
Services
Luxnusa provides luxury private tour experiences in Bali, Indonesia. Our services include:
- Private guided tours with luxury transportation
- Customized travel itineraries
- VIP concierge services
- Activity and experience bookings
Booking and Payment
Booking Process
To book a tour, you must provide accurate and complete information. A booking is confirmed only upon receipt of a deposit or full payment, as specified in your quote.
Payment Terms
- A deposit (typically 30-50%) is required to secure your booking
- Full payment is due before the tour date, as specified in your booking confirmation
- Accepted payment methods: Bank transfer, credit card, PayPal
- All prices are in USD or IDR unless otherwise stated
Cancellation and Refund Policy
- More than 7 days before tour: Full refund minus processing fees
- 3-7 days before tour: 50% refund
- Less than 48 hours or no-show: No refund
Cancellations must be submitted in writing via email. Refunds will be processed within 14 business days.
Changes to Bookings
We understand that plans change. You may request changes to your booking (dates, itinerary, etc.) subject to availability. Changes requested within 72 hours of the tour may incur additional fees.
Weather and Force Majeure
In the event of extreme weather, natural disasters, or unforeseen circumstances beyond our control, we reserve the right to modify or cancel tours. In such cases:
- We will offer an alternative date or itinerary
- If no alternative is acceptable, a full refund will be provided
- We are not liable for indirect costs (flights, accommodation, etc.)
Participant Responsibilities
As a participant, you agree to:
- Arrive on time at the designated pickup location
- Follow safety instructions provided by guides and drivers
- Respect local customs, laws, and cultural sites
- Inform us of any medical conditions or dietary restrictions
- Be responsible for your personal belongings
Liability and Insurance
Luxnusa carries liability insurance for our vehicles and operations. However, we strongly recommend that participants obtain comprehensive travel insurance covering medical emergencies, trip cancellations, and personal belongings.
Luxnusa is not liable for:
- Personal injury or illness
- Loss or damage to personal property
- Delays or changes due to weather or external factors
- Activities or services provided by third parties
Photography and Media
During tours, our guides or staff may take photos or videos for promotional purposes. By participating, you consent to the use of your image in our marketing materials unless you explicitly opt out in writing.
Intellectual Property
All content on the Luxnusa website (text, images, logos, design) is the property of Luxnusa and protected by copyright laws. You may not reproduce, distribute, or use our content without prior written permission.
Privacy
Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.
Dispute Resolution
Any disputes arising from these Terms of Service or your use of our services shall be governed by the laws of Indonesia. We encourage good-faith negotiations to resolve disputes. If unresolved, disputes may be submitted to mediation or arbitration in Bali, Indonesia.
Limitation of Liability
To the fullest extent permitted by law, Luxnusa's liability is limited to the amount paid for the tour or service in question. We are not liable for indirect, incidental, or consequential damages.
Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the new terms.
Contact Information
For questions about these Terms of Service, please contact us:
- Email: Partner@luxnusa.com
- Phone: +62 817-5758-877
- WhatsApp: +62 898-8801-500