Privacy Policy
Last updated: March 5, 2026
Introduction
At Luxnusa (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Make an inquiry or booking
- Subscribe to our newsletter
- Contact us via email, phone, or contact form
- Leave a review or testimonial
This information may include:
- Name and contact information (email, phone number, address)
- Payment and billing information
- Travel preferences and special requests
- Passport details (for certain tours requiring identification)
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search terms
- Device information (mobile, desktop, operating system)
How We Use Your Information
We use your information to:
- Process bookings and payments
- Communicate with you about your tour or inquiry
- Send marketing emails (with your consent)
- Improve our website and services
- Comply with legal obligations
- Detect and prevent fraud or security issues
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who assist us in operating our business (payment processors, email service providers, etc.)
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: Partner@luxnusa.com
- Phone: +62 817-5758-877
- WhatsApp: +62 898-8801-500